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ÂÒÂ×´óÉñ Staff, Faculty and Students can authenticate to the Lobo Wi-Fi network by authenticating with their ÂÒÂ×´óÉñ NetID and password. More information available at .

Guests without a ÂÒÂ×´óÉñ NetID can get connected by joining the Lobo-Guest network. More information available at Connecting to .

Your ÂÒÂ×´óÉñ NetID and Password are your keys to access many of ÂÒÂ×´óÉñ's online services, including and , as well as on-campus computer systems.

• Users who have forgotten their NetID password and have established challenge questions can go to and follow password reset instructions
• Users who have not established challenge questions can call 505.277.5757 and select option 1 for help resetting their password

Students, faculty, and staff may be prompted to authenticate with a second factor (Azure MFA - a single, reliable MFA provider for all ÂÒÂ×´óÉñ) when accessing various systems. This entails verifying your identity not only with your NetID (*email address) and password, but also with a notification, one-time passcode, or text message.

• Issues setting up MFA? Please call 505.277.5757 and select Option 5

ÂÒÂ×´óÉñ Valencia is part of the ÂÒÂ×´óÉñ Adobe Creative Campus licensing agreement. This provides Adobe Creative Cloud licenses at no cost for Students and Faculty and allows Staff to purchase a license for personal or departmental use for $20. Please visit for more information.

ÂÒÂ×´óÉñ issued computers have Adobe Creative Cloud available for installation in the Software Center and Company Portal apps.

The ÂÒÂ×´óÉñ Valencia Library has stationary laptops that are available for printing. Users can send print jobs to Printer RICOH IM C4510, which is located near the circulation desk.

• ÂÒÂ×´óÉñ Students, Faculty and Staff can log in to the machines with their ÂÒÂ×´óÉñ email address and password.
• Users that don’t have a ÂÒÂ×´óÉñ email address and password can speak to the Library staff for help logging in.

ÂÒÂ×´óÉñV computers have many commonly requested apps available for installation in the Company Portal app. This allows users to install available apps without having to contact IT.

• Search for Company Portal from the Windows search bar at the bottom of the screen
• Select Apps on the left side of the screen
• Select the app you want to download
• Press install

Users that need basic VPN access can install the ÂÒÂ×´óÉñ Global Protect client from the Company Portal and enter the VPN address when prompted.

ÂÒÂ×´óÉñ-Valencia utilizes Cisco phone services. Please see the attached info sheet for help with dialing and voicemail. The instructions are also below.

Long Distance

To place a long distance call
Pick up the receiver, dial 8, 1, 10-digit number, long distance code, #
Example
To call 505-555-5555 using Long Distance Code 123456:
Pick up receiver, dial 8 1 5055555555 123456 #

Local

To place a local call
Albuquerque - Pick up the receiver, dial 9, 10-digit number
ÂÒÂ×´óÉñ Internal (925, 277, 272) - Pick up the receiver, dial 5-Digit extension

Voicemail

Deskphone
Pick up the receiver and press the star button
Enter your passcode when prompted (first time users will enter 113366)
Off Campus
Dial 505-277-9999
Enter your extension when prompted
Enter your passcode when prompted
Soft phone
Press the voicemail icon to access the voicemail tab

Support

Phone support
Visit to submit a request to ÂÒÂ×´óÉñ-Valencia IT
Voicemail PW reset
Please call 505-277-5757